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2020 October Chapter Meeting
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2020 October Chapter Meeting

October 2020 Chapter Meeting: Zoom Meeting

When: Wednesday, October 21, 2020
11:30 AM
Where: Zoom Meeting: meeting login information will be sent via email notification upon registration
United States
Contact: Sarah Emes

Online registration is closed.
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hImproving Buy-In to Records and Information Management Policies

In many offices, Information Management (IM) policies are long and confusing, and no one reads them. Worse, they often sound like angry parents scolding naughty children. Adults bristle at disrespectfully worded statements, making compliance a battle. The reality is that the policy writers wanted to sound strict rather than disrespectful, but they paid more attention to the content than to the tone of voice. In this session, you will learn how to improve the conversation dynamic.  


  1. Policies and compliance done right are a collaborative effort, not a power struggle.
  2. The wording of an organization's policies can unintentionally reveal its internal problems.
  3. We need to change the rule-making dynamic from Parent/Child to Adult/Adult, so that IM Specialists are seen as experts rather than enforcers.

About the speaker:

Lewis S Eisen, is the author of the international bestseller How to Write Rules that People Want to Follow: A Guide to Writing Respectful Policies and Directives. He has practiced law, been a technology consultant, and been a policy-writer in the government of Canada. His approach to drafting rules that don’t sound bossy has been adopted by groups at organizations across the US, Canada, and the UK.  

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